Billing and invoices

Which billing page are you using?

This guide describes legacy per-website billing. If your organization has the new Plan, Buy credits and Usage tabs with a shared wallet, use Organization plans and Organization credits. That system charges one flat plan per organization, retains its wallet on project transfers, and schedules downgrades at renewal. It does not follow the legacy rules below.

Billing belongs to the organization, not to you personally, so each organization has its own plan, its own credits, and its own invoices. Open Billing from your organization's menu.

If you have not read it yet, Plans and the free trial explains what each plan includes and what AI credits are. This page is about the screen.

Who can do what

The organization's Billing page belongs to the owner and Admin-role members. They are the people who can act on it — start a subscription, switch plans, open the payment portal, buy AI credits, and see the invoice history — so they are the only ones who see it. Members and Viewers do not get a Billing tab for the organization.

Each website also has its own Billing page, and anyone who can open the website can read it. Its plan and AI-credit status appear together in a compact summary, which is where the builder sends a Member when it locks because a plan lapsed: being told why is the whole point. Owners and Admins additionally see the payment method used by the organization there and can choose up to 10 additional Billing emails for that website. Type an address and press Enter or a comma to add it as a recipient bubble; use the remove button in a bubble to take that address back out, then save the list. Those addresses are privately copied on Max AI receipts and subscription-cancellation notices. Other members can open the page, but cannot see or change its email recipients.

Choosing a plan

Without a subscription, the page shows the plan picker: Lite or Pro, monthly or annual. Choosing one takes you to Stripe Checkout, which is where your card is entered. We never see or store your card details.

Coming back from Checkout lands you on this same page, and the subscription appears here. If a moment passes before it does, reload — the page reconciles itself with Stripe on every load, so a delayed confirmation heals itself rather than leaving you locked out of something you have paid for.

Changing your plan

The billing page always shows every plan, not only the one you are on. The plan in force is marked Current plan; every other one offers the move, and the button says which direction it is — Upgrade to Pro, Downgrade to Lite, Switch to annual billing. Moving down is as available as moving up.

Choosing one asks you to confirm, then applies straight away. Stripe works out the part of your current plan you have already paid for and either charges only the difference (going up) or credits it against your next invoice (going down). Each website's AI allowance becomes the new plan's allowance from that moment. There is nothing scheduled and nothing to cancel.

Two situations send you elsewhere instead:

• No subscription yet — the same cards take you to Stripe Checkout, where your card is entered.
• A subscription you have already cancelled — switching would quietly un-cancel it, so resume it in Manage billing first, then switch.

Managing an existing subscription

Manage billing opens the Stripe billing portal, which is where you:

• change your card or billing address
• download receipts
• cancel

Cancelling keeps your subscription running until the end of the period you have already paid for, and your websites keep working until then.

AI credits

The page shows, per website, how much of that website's AI allowance the current cycle has used. Credits belong to each website, not to the organization, so one website's building never eats another one's.

Included credits are used first, then the website's AI credit bank. Purchased credits do not expire or reset each month. When neither has any credits left, AI building pauses; your existing website keeps working.

Open the site's Billing page and choose $5, $10, $25, $50, $100, or $250 to buy credits through secure Stripe Checkout. This is a one-time payment, not an automatic top-up or another subscription. Only an organization owner or Admin can purchase. Lite customers can also choose Upgrade to Pro. That plan upgrade affects all websites in the organization; a credit purchase funds only the selected website. Upgrading during a free trial does not refill the trial allowance. Usage already paid from your bank does not also consume newly available included credits after an upgrade.

Both site and organization Billing show credit purchases and paginated transactions, including bank debits, refunds and dispute adjustments. Included usage appears separately. Receipts are available when Stripe confirms payment. A pending payment is automatically checked again; do not pay a second time just because confirmation is delayed.

If support grants promotional credit, it appears in the same transaction history as an Admin grant, with the reason support recorded. Promotional credit belongs to that website, does not expire, and is not a Stripe charge or purchase.

Refunded or disputed purchases remove their credit. If that credit has already been used, a later purchase first covers the resulting negative balance. Purchased credits stay with a website if it transfers to another organization; earlier receipts stay with the payer. Historical usage billed before prepaid credits was introduced can still appear on an invoice.

Invoices

The page lists your recent invoices with their date, amount, status, website, and domain. Choose View for the full in-app breakdown or Download Invoice for the PDF. A paid invoice also offers Download Receipt. Max AI Builder serves those documents through your signed-in account, so a Stripe-hosted invoice address is never exposed as the application link. Older invoices than the list shows are all in the billing portal.

New invoice PDFs identify the organization, the website or websites covered, and their domain names. A website-plan invoice can cover several websites because that plan is one shared organization subscription; in that case the invoice says so instead of pretending the full charge belongs to one website. Domain registrations and AI-credit purchases name the exact website and domain they belong to. Older finalized Stripe PDFs cannot be rewritten, but their in-app details still resolve the available website and domain context.

The organization's primary billing email remains the address Stripe uses for account-level messages. Additional website recipients receive Max AI's receipts and cancellation notices; they do not replace the primary address or change where Stripe sends its own account emails.

The website plan is one shared organization subscription, so a receipt for that plan goes to the additional recipients saved on every active website in the organization. A separately billed Max AI domain uses only the recipients saved on the website that owns that domain.

An empty list can mean two different things, so the page says which: you have genuinely not been invoiced yet, or the history could not be loaded right now.

Quantity, and why your bill moves

All paid plans are priced per website. Your subscription's quantity is however many websites the organization currently holds, so adding a website adds one website's worth and deleting one takes it away again — including a website that moves in or out by transfer.

Next

• Plans and the free trial — what each plan includes.
• Your team — who can spend money in this organization.