Billing and invoices

The organization's Billing page, with its Overview, Usage and Invoices tabs. Which plan you are on, what you pay next, how many credits you have and where they came from, who used them, and where to find invoices.

One Billing page per organization

Billing belongs to the organization, not to you personally, so each organization has its own plan, its own credit wallet, and its own invoices. Open Billing from your organization's menu or from the account menu under your avatar. It has three tabs: Overview, Usage and Invoices.

Overview opens with Your billing, one list of key facts, each with the one thing you can do about it on the same line:

Plan: Free, Starter, Builder, Artisan or Agency, with Change plan. Organization plans explains what each includes.
Next charge: what you pay next and when, for example "$5 on December 8". It comes from our payment provider, so a discount or tax is included; if that cannot be reached it reads "About $5 on December 8". It says when the trial ends during a trial, when the plan ends after you cancel, and "Invoiced by us" on Agency.
Credits: how many credits you have, with Buy credits. Under the number, one line per source in the order they are spent: Monthly credits ("0 of 200", with the day they refill), Carried over from last month, Welcome credits (the 100 a new organization gets once), Trial credits, and Extra credits (bought or added by our support team, which never expire). Credits are always whole numbers; the fractions of a credit each request costs are kept in the ledger, never shown as dollars.
Used: the credits used this billing period (on Free, this calendar month), with View usage.
Auto-refill: on, off or paused (and why), with Set up or Change, which opens the auto-refill rule in a dialog.
Payment method and Last invoice: shown once the organization pays for a plan. The card on file with Update, which opens the Stripe billing portal, and your latest invoice with All invoices.

Below it, Credits added lists your recent credit purchases and the credits our support team added, newest first (the latest five, with Show all for up to 30), with the date, the credits and, for a purchase, what you paid, linked to its receipt. Your plan lists every limit with a meter: custom domains (with the domains in use), websites, forms, games, team members and storage. A limit close to running out is marked, for example "1 of 1 · At limit", and its header counts how many are.

Who can do what

The organization's Billing page belongs to the owner and Admin-role members. They are the people who can act on it (change the plan, buy credits, open the payment portal, and see the invoice history), so they are the only ones who see it. Members and Viewers do not get a Billing tab, but everyone on the team sees the shared balance in the account menu (below).

Each website, form or game also has its own Billing page, which shows what that project's AI work used in the current period and points owners and Admins at the organization's Billing page.

When an action is refused for billing, the message names what fixes it and who can. Owners and Admins get the button: Buy credits for credits, Upgrade plan when a plan lifts the limit or the organization is paused, Update payment details when a payment failed, Contact us when no plan lifts it or the organization is on Agency. Members and Viewers never get a button to a page they cannot open: they see one line naming the owner and Admins (up to three; with more, two names and "N others") beside an Ask the owner button, which emails the owners and Admins once a day. Once you have asked, the button reads Asked until the next day, with an email link for each person below it. The same links appear if the email cannot be sent.

When billing needs attention

A banner above the page tells you when money or access is at risk, on every page of the app, the builder included (not in its full-screen view). Only one shows at a time, the most urgent first:

Your websites are paused. The organization has no plan, or a payment went unpaid. Owners and Admins get Upgrade plan or Update payment details; everyone else sees who can fix it. A legacy organization with more websites than Free includes reads that its builder is paused, with Contact us.
The last payment didn't go through. We are retrying the card for your organization plan and nothing has stopped yet. Only owners and Admins see it, with Update payment details before the next try.
Out of credits. Owners and Admins get Buy credits, which opens the credit packs in place; everyone else sees who can buy more.
Your free trial ends within three days, with the plan that starts then. Owners and Admins only.
Your plan ends within seven days, after you cancel your organization plan, and what happens after that. Owners and Admins only.

The first two cannot be dismissed. The others have a close button that hides them for a day, and they come back sooner for a new trial or a new billing period. Dismissing one shows the next one down, if there is one.

Open the menu under your avatar and the Credits row shows how many credits the current organization has left, for example "42 of 500 credits left": the second number is this period's credits, including any carried over from last month (on Free or during a trial, your Free or trial credits), plus the credits you bought or were given that you have not spent yet. A meter sits beside it. When they run low it says so in words: "Low · 42 of 500 credits left". Low means 10% or fewer of this period's credits, counting your plan's monthly credits and any carried over from last month (credits you bought count toward what is left, not toward the 10%), or 20 credits or fewer on Free and during a trial. During a trial the menu also counts the days left, for example "Trial, 5 days left". Everyone on the team sees it, because everyone spends from the same wallet. Owners and Admins also see Buy credits, which opens the credit packs on Billing, and Billing. The row under your name names the organization and its plan; an organization on Free is offered Upgrade your plan.

The plan name is the same on the Billing page title, the dashboard, the account menu and the chip in the top bar. It holds while your subscription is still live for your organization, including a renewal payment that failed and is being retried.

A website's card on the dashboard does not show credits. The balance stays in the account menu, and Usage lists what each website used.

Changing your plan

Choose Change plan on the Billing page. The plans open in a full-screen picker laid out like the pricing page: Free across the top, Starter, Builder and Artisan side by side with a Monthly / Yearly switch (yearly is two months free), and Agency across the bottom with Contact us, which opens an email to us. The plan you are on is marked Current.

Moving up works out the prorated amount first. The plan picker shows it with the exact amount due; nothing changes until you choose Confirm change. Once the change is done, the picker closes.
Moving down or switching to monthly takes effect at renewal; you keep what you paid for until then.
Cancelling has its own section at the foot of Overview, Cancel plan. It opens a window that names the day your plan ends ("Your Starter plan stays until December 8."), says what happens after that, and asks an optional "Why are you cancelling?". Cancel plan confirms; Keep plan closes the window and changes nothing. When your organization has a Free plan it returns to Free then, with its projects and extra credits kept; otherwise its websites are paused and their files are kept. Return to Free on the plan picker's Free card closes the picker and opens this same window.
Changing your mind is one click until the day arrives. While a cancellation is scheduled, the Plan row on Overview says "Ends December 1" and offers Keep plan. While a move down is scheduled, it says "Changes to Starter on December 1" and offers Keep Builder (your current plan's name). Either button leaves the plan exactly as it is and removes the pending change. Change plan is hidden until then. Once the plan has ended you choose a plan again instead.
Choosing your first paid plan from Free sends you to our secure payment page. You can leave it at any time (your browser's back button is fine) and come back whenever you like. The plan picker offers Continue payment, choosing the same plan again returns you to the payment page you left, and choosing a different plan closes it and opens a new one for that plan. You are never charged twice.

If a plan change is still being processed, finish or wait for it before starting another. Subscriptions with special terms may need support.

Buying credits

Buy credits opens the packs ($10, $25, $50 or $100 for 500, 1,300, 2,700 or 5,600 credits) and sends you to our secure payment page. Extra credits never expire and do not change the plan. Auto-refill and the list of credit additions are covered in Organization AI credits.

Usage

The Usage tab shows where credits went. Choose a period (This billing period, the default, Last billing period, Last 7 days, Last 30 days or Custom dates) and, if you like, one project or one kind of work; the page updates as you choose. It shows:

Credits used: the total, split into credits from your plan and extra credits, with a bar for each day of the period. View as table under the chart lists the same days and credits as text. AI work we did not charge for is named separately.
Where they went: each project's share of the total, or each kind of work's, or each product's.
By member: everyone on the team with the credits they used in the same period and filters, including 0 for someone who has not built anything. Work by someone who has since left the team is listed as a former teammate, because it still came out of the wallet.
Activity: each piece of AI work, newest first, with its project, kind, the AI model that did it and credits.

With Custom dates, both days count: choosing October 1 to October 21 includes all of October 21, and the range is shown in words under the date fields. If the end date is before the start date, or the range is longer than a year, the results are replaced by a note until you choose a valid range. A period with no usage says "No credits used in this period"; with a project or kind of work chosen it says no usage matches, with Clear filters beside it.

Dates on the Usage tab are in UTC. Only AI work uses credits: visits, form submissions and game plays never do.

Invoices

The Invoices tab opens with "Invoices for your plan. Credit pack receipts are under Credits added on Overview." and lists the plan invoices for the organization, with View and downloads. Until your first plan payment it says "Plan invoices appear here after your first plan payment." Update beside the payment method on Overview opens the billing portal, where you change your card or billing address. Invoice PDFs identify the organization and the projects and domains they cover. On the Agency plan we invoice you directly for the plan at the price we agreed; those invoices appear here too, and credit packs are still bought on the Billing page at your agreed discount.

Billing emails

The Billing emails card on Overview lists the extra addresses that receive a copy of every plan and custom-domain invoice and receipt for the organization, for example a bookkeeper. Its note reads "Plan invoices also go to these addresses." A credit pack's receipt goes only to the person who bought it. Type an address and press Enter or comma to add it, up to 10, then choose Save billing emails. The organization's billing contact always receives them and never needs adding. Owners and Admins can change the list. If your organization was billed per website before, the addresses saved on its websites were moved here and joined into one list of up to 10; contact support if one is missing.

Each plan payment is followed by a receipt email. It lists what you were billed, one item per line: each plan with its amount and the period it covers, a plan change as a single line with its net amount, and any discount, tax or account credit, so the lines add up to what you paid. It links to the full receipt and to your Billing page.

An empty invoice list can mean two different things, and the page says which: you have genuinely not been invoiced yet, or the history could not be loaded right now.

If your organization is still being moved

Every organization is on organization plans. If yours was created before they launched and its move has not completed yet, Billing shows your current plan and invoices with a note that the move is in progress. Your paid time and purchased credits carry over, nothing you built changes, and plan changes and credit packs return here as soon as the move completes. A website can still buy credits from its own Billing page until then.

Organization plans: what each plan includes.
Organization AI credits: packs, auto-refill and what things cost.
Your team: who can spend money in this organization.