Organization AI credits
Credit packs and optional auto-refill for organizations using shared billing.
Every organization has one credit wallet, shared by all of its Websites, Forms and Games and by everyone on its team, on the Free, Starter, Builder, Artisan and Agency plans described in Organization plans.
An organization owner or Admin buys credits in one dialog, opened from Buy credits on the organization's Billing page, Buy credits in the account menu under your avatar, or the Buy credits button wherever you run out. Check the organization name before paying: Websites, Forms and Games in that organization share its credits, but your other organizations do not.
Credits are whole numbers wherever you read them: the account menu, the Billing page, the Usage page and the builder's Used N credits. They are never dollars; dollars appear only on plan prices, pack prices and invoices.
On the Agency plan the packs cost the same and grant more credits: your agreed discount is already counted into the credits shown on every pack, and the packs say so above the choices. The credits a purchase granted never change afterwards, whatever is agreed later.
What things cost
Every request you make of Max uses credits, and how many depends on how much work it is: a small change costs little, a whole website costs the most. Three things move the number: the size of the request, the size of your website (Max reads the whole website before changing it), and the AI model the website uses.
You never have to guess afterwards: the builder shows Used N credits under every finished reply, and the organization's Usage page lists every request. A request that fails, or that you stop, is not charged.
The plans page lists typical costs for common requests: changing a heading or photo, rewriting a section, adding a page, creating a logo, building a full website. Those ranges are measured from what real requests have cost, not estimated, so a kind of request we don't yet have enough measurements for is left off the list rather than guessed.
A review by the SEO Fixer uses credits the same way (one entry per review) and shows you its estimate before you start it. Applying its fixes is free.
Visits to your website, form submissions and game plays never use credits.
Buy a pack
| Pack | Credits | Bonus |
|---|---|---|
| $10 | 500 | — |
| $25 | 1,300 | +50 credits |
| $50 | 2,700 | +200 credits |
| $100 | 5,600 | +600 credits |
Prices are USD. Larger packs include bonus credits, and every purchased credit, bonus included, never expires. Choose a pack: the dialog shows the credits you have now and the credits you will have after it. Pay $10 (or the pack's price) opens a secure payment page where you confirm the price; Cancel makes no payment. After paying you come back to the page you started from, with a note that the credits were added. If you leave the payment page without paying, you come back with a note that nothing was charged. A purchase adds non-expiring credits only after payment is confirmed; it does not upgrade your plan. Free organizations can buy credits too.
A receipt is emailed to your account email. Credits added on the Billing page lists your credit purchases with a receipt link, and any credits Max AI support added to your organization, marked "Added by Max AI support", with the reason when one was given. A pending payment is not another charge; allow it to finish reconciling before trying again. Refunds or disputes can make the purchased balance negative after credits were used. Your next purchase covers that deficit first. A partial refund removes credits in proportion to the amount refunded, bonus credits included.
When you run out in the middle of work
Running out never sends you away from what you were doing. The builder, a clone, the logo generator, the branding image generator and the site icon generator each say the organization is out of credits and offer the fix in place:
- Owners and Admins see Buy credits, which opens the same packs as the Billing page over the screen you are on. Your message or request is kept, so you carry on after paying.
- Members and Viewers cannot buy credits. They see one line naming the owner and Admins beside an Ask the owner button that emails the owner and every Admin once a day. After you ask, the button reads Asked until the next day.
- An organization still billed per website sees Buy credits as a link to that website's Billing page instead of a dialog, while credit packs are on sale there.
Optional auto-refill
Auto-refill starts off. To use it, choose to save your card when buying a pack. Then open Billing and choose Set up beside Auto-refill. Fill in one rule: When credits fall to a number of credits, Then buy a pack, Spend at most, each month a dollar amount, and Pay with the card you saved (named by its brand and last four digits when they are known, for example "Visa ending 4242", and otherwise by the pack you bought with it, for example "The card from your $10 pack on October 29"). The dialog reads the rule back in one sentence, says how many refills the monthly limit leaves room for, and warns when your balance is already at or below the number, because the first refill can then run a few minutes after you turn it on. If you have not saved a card yet, the dialog says so and offers Buy credits. The number must be lower than the pack's credits, and the monthly limit must cover at least one pack; the dialog says which one to change. Tick the box that authorizes the charges and choose Turn on auto-refill. Saving a card alone never turns auto-refill on.
When your available included and purchased credits reach the threshold, the system can buy one pack, at most once an hour. It checks every five minutes, so refills are not instant. The UTC calendar-month cap includes purchases reserved or first confirmed that month, including pending, failed and refunded attempts. Your explicit manual purchases are separate from this automatic spending cap.
To change the rule, choose Change beside Auto-refill and Save changes. Turn off auto-refill in the same dialog stops new attempts. While it is paused, the Auto-refill row on Billing says why, for example "Paused: the last payment failed". A pending payment may still complete. A declined payment, or one your bank asks to approve, pauses auto-refill. Nobody is there to approve an automatic payment, so it is cancelled at once and you are not charged for it, unless you approved it with your bank first, in which case it goes through and auto-refill carries on. You can buy credits straight away and turn auto-refill on again from Billing. To use a different card, buy a pack with Save this card for auto-refill ticked and choose that card when you turn it on. Reaching the cap stops additional automatic purchases until there is room in the budget. Switching organizations never moves a purchase or its credits.